- Strong features
- Wide variety of job categories
- Detailed profile pages
- Live chat between clients and freelancers
- Desktop & smartphone app with time-tracker
- Money back guarantee
- Subpar customer support
- High amount of subscription-only features
Freelancer.com is the pinnacle of the freelancing website world, boasting millions of users, eager workers and satisfied clients alike. The basic premise is pretty simple: employers launch a job offer, people start bidding on it, one or more people are being awarded the project and voilà, your virtual business is already on the roll. But Freelancer.com doesn’t stop here: with their fully translate website they cater to an international audience, even implementing more than one currency to help users around the world stay relevant. Both employers and employees can enjoy a feature-rich service: freelancers have an eye-catching tab detailing their achievements, while clients can monitor the worker’s activity through their smartphone or a desktop program. And as the icing on the cake: the site doesn’t charge people for joining its ranks (although added benefits can be purchased later on).
Freelancer.com is dedicated to provide the best alternate workplace, while also adding the extra comfort of working from your home. It’s like a giant work expo where clients post their job requests and workers bid for an open position. The site houses all kinds of intellectual tasks, regardless of their nature: technical assignments, coding, software development are just as popular as their creative counterparts, like writing blog articles or creating graphical designs. It’s always up to the employer to decide between the offered rates of freelancers, but he/she can also go for paying only after the project is finished. Either way, Freelancer.com puts the deposited money into escrow, only releasing it when certain milestones are met.
To become a professional freelancer at Freelancer.com, you have to go through a brief registration process, after which you are directed to a screen where the available occupations and skills are presented. The more occupations and skills you pick, the more job opportunities open up; however, keep in mind that skill slot numbers are limited, therefore only pick those skills you actually have. Furthermore, in order to increase the number of skills up to 100, you need to become a Professional Member. Contrary to the free account, pro membership comes with a monthly subscription fee, but in exchange for your money you can enjoy a larger pool of skills, express withdrawals, external invoicing, special rewards and more jobs to be applied to.
The profile picture is very important, as it serves as a portfolio and a feedback tab: it displays a brief introduction, the contact details and some info about your previous assignments as references. Employers visiting your account can make an educated guess about your skills by reviewing the comments, skill ratings and, quite interestingly, your estimated earnings, which is probably the clearest indicator of your success.
Hiring a skilled workforce on Freelancer.com is quite an easy task: you just need to register as an employer and then all you have to do is submit a custom project. If you are new to the world of virtual employment and have no idea how to start, don’t worry, because the system guides do a great job taking you through your first steps. For example, after choosing the category of the job, the page immediately recommends a few relevant skills. The project is flexible enough to cover your ideas too, and you can set the length of the assignment, as well as the hourly or one-lump sum payments. The budget is a crucial stage of your offer, so make sure to be well aware of the amount at your disposal.
Freelancer.com aims for full customer satisfaction, thus they implemented two features catering especially for employers. The first is a desktop program that functions as a calendar, while it also counts active work hours and takes occasional snapshots. The second feature is a money-back guarantee, which fully refunds your deposit in case you are unsatisfied with the candidates and/or the results.
Freelancer.com aims for maximum efficiency by making the work management as smooth as possible. Live chat is enabled between clients and freelancers, even before the project is awarded, and both parties can rate the other based on their experiences. Whether you hire or work, the site provides detailed information of your finances by listing out all your expenses and income, even allowing you to download them in PDF format.
Freelancer.com isn’t limited to the website: on one hand, freelancers have access to their due projects through the desktop app, which not only organizes all tasks in an easily digestible manner, but also grants a built-in time-tracker. On the other hand, employers who are on the go are able to keep track of their project’s status from their smartphone, whether it runs on iOS or Android. Thankfully, both versions can manage all activities found on the website: projects can be launched or awarded, freelancer profiles are ready to be reviewed, while the cherry on top is the chat function, which is far better than the desktop version.
Just as its name suggests, Freelancer.com is a platform that is free to use for both employees and employers. During the registration, freelancers, who verify their payment method, can earn a one-month free trial of the Professional Membership, meaning more and better job offers and chances. Otherwise the subscription fee for Professional is $29.95 per month. Freelancer.com also provides other paid membership plans, promising more projects, skills, and other, unlimited features. The most basic plan starts from as low as $0.99 per month, but for $49.95 per month (paid annually) you can unlock all features and special rewards.
The site’s service fee for free users comes into the picture when employers award a project and freelancers accept it. For projects, 3% is levied on any payment made by clients, while 10% is deducted from the wage of the freelancer. In case a contest is won, the system charges a 10% fee on the winnings, while performing a service means a 20% deduction of the total. Last but not least, when a client conducts business within the Preferred Freelancer Program, only the freelancer is charged with a 15% project fee.
The customer support of Freelancer.com is sufficient, but could be better. The site tends to aim at marketing the service instead of informing users about important details, forcing them to dig up the answer they need from an excessively long FAQ. To the site’s credit, they at least made the help desk searchable by keywords and the staff can be contacted by phone or by submitting a support ticket. However, the total lack of truly personal support, especially the live chat (that brilliantly works between employers and employees), cannot be compensated with step-by-step guides. Thankfully, Freelancer.com has an active social media presence (including Facebook, Twitter and Instagram) and a YouTube channel.
Freelancer.com is an undeniable ruler in the world of freelancer websites for very good reasons. Granted, it is not the epitome of perfection: the “free” nature of the site is questionable, since both employers and employees must pay various service fees, unless you subscribe to the premium membership. And unfortunately, Freelancer.com also underperforms when it comes to customer support. However, the site indeed emphasizes talent, skills and hard work, thus even if you ask for a higher hourly rate, you may still convince the client by having a resume with lots of positive reviews. The site is full of life and possibilities, and there are projects even for newbie freelancers. Said projects hold numerous customization options, which mean clients can boost their offers with some extra money. The features are distributed among employers and freelancers in an even measure, and both of them can rate the other. And last but not least, the presence of the desktop program and the smartphone app, both with built-in time-tracker, further adds a layer of convenience, proving once and for all that Freelancer.com is a force to reckon with.